Website Maintenance
& Care Plans

Keeping your website up and running can often be one of the biggest challenges you face, which is where our web maintenance services come in.

We’re here to help you focus on growth!

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Website Maintenance Services

Whether you need support for your content management system, security, or accessibility updates or professional help to guide you through the everyday housekeeping tasks of web maintenance, our UK-based support team can provide all the support you need.

We offer a wide range of web maintenance services for various platforms to suit your needs and budget.

Our in-house staff have a wide range of skills which means we can provide an enormous range of web maintenance services. We can handle everything for you from complex backup and redundancy to training and support – or you can just have us on standby as someone to call to handle the technical bits, so your staff don’t have to!

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Marketing Services

Support Plans

Our support plans offer everything your website needs to stay in tip-top condition, with service levels that suit your business requirements.

You’ll find that our plans meet the needs of most websites, from small brochure sites to large corporate and eCommerce sites. Our monthly updates, support time and reporting will give you the reassurance that your site is in great shape.

Office hours – All support and response times are office hours only – 9 am to 5:00 pm Monday to Friday. If you need out-of-hours support, please call.

How it Works

Once on one of our plans, if you encounter an issue simply contact us by phone, email or by raising a support ticket. Once alerted our UK-based team will address the problem and work on a fix, and once completed we’ll let you know.

Your support time is allocated to the minute, so you can be sure if something is a quick fix, we only record the time taken, leaving the remainder of your allotted time for the rest of the month. This way we can offer great value for money and maximum efficiency.

Optional Extras

Would you like more time, but don’t require the SLA the larger plans offer?

Simply add some credits to your plan. Each credit represents 30mins and is used per-minute in the same way our support time is. Don’t forget to enquire about our credits system.

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Ad-Hoc Support

If a support plan isn’t for you, don’t fret. We also provide ad-hoc support for smaller sites or unique requirements. If you’re only looking for a little support here and there, then we can help.

How it works:

Pre-buy a number of hours of our time (the more you buy, the cheaper it gets).
Each time you put in a support request (via phone, email or a ticket), we’ll give you an estimate of how long it will take.
Once done, we simply take the time off of your total.

Support is charged in 15-minute blocks, therefore you won’t be overcharged for simple fixes. Plus, we record everything to offer full transparency on what you have used, and what you have left. Should you run out, simply top-up with more hours, alternatively look to a retainer plan which may offer better value.

With our Ad-Hoc support plan you can ask for whatever you need, and ultimately have our full team at your beck and call.

Bespoke Support

Our bespoke support is suited to larger websites with more complex requirements.

Maintaining the performance of a large corporate site demands a tailored approach to support and maintenance.

We’ll work with you to understand your needs and create a tailored support and maintenance plan to keep your website in order, with an SLA that suits your business requirements.

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Hosting

Our support plans don’t include hosting, or demand that we host your site. That said, we would be happy to discuss hosting your site if it’s required. We can then extend our level of support to ensure that your hosting package and server is offering the best performance available for your website.

Interested in hosting with ExtraDigital? Drop us a line.

We don’t stop at development

Why should you use your time just for development or technical issues? Here at ExtraDigital, we’re a full-service Design and Marketing agency, so you can use your time with us however you wish and benefit from a team of creative and marketing experts.

Choose from:

SEO / Technical SEO
Design/Artwork
Copywriting/Editing
Marketing strategy
Paid Advertising
Branding
Creative

Our Customers Say

You can read below what our clients have to say

Social Media Management
The Extra Digital team are a pleasure to work with. They have created social media channels which reflect and enhance our brand in the Middle Eastern market and are focused on helping us achieve our goals.

Gemma Payne

The Royal Marsden NHS Foundation Trust

PPC
We engaged ExtraDigital for extra expertise we were missing in-house. Their partnership on paid media has helped us grow our marketing funnel and close additional business. They make smart recommendations that we can actually implement and are responsive and available when we need them. I am very appreciative of all their good work.

Brooke Furry

HelpSystems

Web Design & Development
May I just say, before I feedback required changes, how professional and smart looking the web site is. I am particularly pleased with the forms. They are clean, clear and nicely set out. I especially like how the boxes change colour when you enter data – it’s a really nice touch. Thank you to you and your team for making it look so great. The finished product will be magnificent!

Clea Davis

Advice Services Manager

Digital Marketing
Extra Digital are a pleasure to work with for our digital marketing work, with an excellent blend of trusted marketing techniques and new creative ideas. Our partnership with ExtraDigital results in year on year steady growth of revenue and new customers.

Piers Crane

Holemaker Technology

Social Media Management
After employing ExtraDigital mid-last year to manage our French and Spanish social media platforms with the aim to increase our engagement and ticket sales for the 3D format we have seen huge results. The Multilingual Social Media service that ExtraDigital provide not only allows us to communicate to our French and Spanish consumers, but the Social Media Management also allows us the time to test creatives and measure the effectiveness of each channel in those markets. The service and support we have received from ExtraDigital are second to none, and we look forward to our partnership continuing and developing over the coming year.

Lily Freed

RealD

Social Media Management
Willing to go the extra mile; that’s precisely why FDS continue to work with ExtraDigital for all our digital marketing requirements. From HubSpot integration to the management of multiple inbound campaigns over several years, Extra have been excellent.

Bijan Fard

Fire Design Solutions

PPC
I came across ExtraDigital by chance, but I am so glad we did. They have been great to work with, gone the extra mile and clearly demonstrated their expertise at every touchpoint. Would thoroughly recommend them.

David English

British Assessment Bureau

PPC
We have worked with the team at ExtraDigital for the past twelve months and cant recommend them highly enough. I have found a company who are a delight to work with, the quality of their work is excellent, as is their service. Nothing is too much trouble, they are always at hand when you need them.

Hugh Courtenay

Private Jet Charter Ltd

PPC
I have worked with ExtraDigital for over three years. They have been an excellent partner, working as an extension to our in-house marketing team to help us manage our PPC campaigns. Unlike other agencies I’ve worked with, the team at Extra Digital takes a really practical approach to PPC advertising. They listen and they make expert recommendations based on what is truly best for the client.

Erin Hofstrom, MBA

Perforce Software

Design
We have noticed a noticeable amount of new leads coming through the contact form page… they are good quality leads in the main

Oliver Klienman

Orbital Print

Social Media Management
We’ve been working with Extra Digital over the last ten years and I can honestly say they have done everything and more they set out with every new venture with tight budgets. The main objective for me was to rank highly naturally, which has been the case year after year. This year for the first time we handed them our entire show budget (all cancelled due to Covid 19) to spend on social media throughout the year so we could compare £ for £ and the results are fantastic already. So much so I’ve asked them to slow down as we are struggling with the volume of enquiries.
Keep up the good work team and thank you for being as passionate about my business as I am.

Matthew Pike

Jon Willian Stables Ltd

Design
“Thanks for sending this over I am very well and I hope business is also good for you, firstly can I say congratulations on being the first web company we have worked with to provide an initial draft of a new website that did not make my heart sink J both Samantha and I really like this initial draft”

Paul Routley

Real Selling

Get in touch

Please be sure to tell us as much about your project as possible. Once we have received your enquiry, a member of our experienced team will get back to you to discuss your requirements.