Cookie Policy

Use of Cookies – Summary

The Cookies on this website consist of:

• Session cookies which help with form filling, and remembering the information input when navigating between pages. These are destroyed when the browser window is closed.
• Google Analytics cookies for monitoring website usage.
• HubSpot Cookies for web forms, chatbot and website tracking.
• Facebook Events Tracking
• Cloudflare for network optimisations.

Information about Cookies

Some pages on this site use “cookies,” which are small files that the site places on your hard drive for identification purposes. These files may be used for site registration and customisation the next time you visit us, and to make navigating the website more user-friendly.

A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. You should note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some pages may not fully function and you may find it harder to access certain information on this site.

How to Control and Delete Cookies

You can use your browser to determine which type of cookies are allowed and you can delete existing cookies. For information on how to do this with different browsers please see:

• Controlling cookie settings – information by browser
• Deleting cookies – information by browser

Compliance with EU Cookie Law

In accordance with recommendations by the Information Commissioners Office (ICO), we have taken the following steps to comply with the EU Privacy and Electronic Communications Directive (PECD). These include:

• Performing a Cookie Audit
• Assessing the Intrusiveness of any Cookies
• Providing information about Cookies on the website
• Providing information to users to how to control the cookies in their browser

Cookies set by this website 

Website Cookies

These are cookies set by this website

Cookies from third-party systems

These are Cookies set by another website.

Google Analytics Cookies

HubSpot Cookies

The cookies below may be set on your browser, depending on the pages you visit on our website.

Necessary cookies

These are essential cookies that do not require consent.

__hs_opt_out

• This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again.
• This cookie is set when you give visitors the choice to opt-out of cookies.
• It contains the string “yes” or “no”.
• It expires in 6 months.

__hs_do_not_track

• This cookie can be set to prevent the tracking code from sending any information to HubSpot.
• It contains the string “yes”.
• It expires in 6 months.

__hs_initial_opt_in

• This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode.
• It contains the string “yes” or “no”.
• It expires in seven days.

__hs_cookie_cat_pref

• This cookie is used to record the categories a visitor consented to.
• It contains data on the consented categories.
• It expires in 6 months.

hs_ab_test

• This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.
• It contains the id of the A/B test page and the id of the variation that was chosen for the visitor.
• It expires at the end of the session.

<id>_key

• When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again.
• The cookie name is unique for each password-protected page.
• It contains an encrypted version of the password so future visits to the page will not require the password again.
• It expires in 14 days.

hs-messages-is-open

• This cookie is used to determine and save whether the chat widget is open for future visits.
• It is set in your visitor’s browser when they start a new chat, and resets to re-close the widget after 30 minutes of inactivity.
• If your visitor manually closes the chat widget, it will prevent the widget from re-opening on subsequent page loads in that browser session for 30 minutes.
• It contains a boolean value of True if present.
• It expires in 30 minutes.

hs-messages-hide-welcome-message

• This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed.
• It contains a boolean value of True or False.
• It expires in one day.

__hsmem

• This cookie is set when visitors log in to a HubSpot-hosted site.
• It contains encrypted data that identifies the membership user when they are currently logged in.
• It expires in one year.

hs-membership-csrf

• This cookie is used to ensure that content membership logins cannot be forged.
• It contains a random string of letters and numbers used to verify that a membership login is authentic.
• It expires at the end of the session.

hs_langswitcher_choice

• This cookie is used to save a visitor’s selected language choice when viewing pages in multiple languages.
• It is set when a visitor selects a language from the language switcher and is used as a language preference to redirect them to sites in their chosen language in the future if they are available.
• It contains a colon-delimited string with the ISO639 language code choice on the left and the top-level private domain it applies to on the right. An example will be “EN-US:hubspot.com”.
• It expires in two years.

__cfruid

This cookie is set by HubSpot’s CDN provider because of their rate-limiting policies. It expires at the end of the session. (Cloudflare Cookies)

__cf_bm

This cookie is set by HubSpot’s CDN provider and is a necessary cookie for bot protection. It expires in 30 minutes. (Cloudflare Cookies)

Analytics cookies 

These are non-essential cookies controlled by the cookie banner. If you’re a visitor to a site supported by HubSpot, you can opt-out of these cookies by not giving consent.

__hstc

• The main cookie for tracking visitors.
• It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
• It expires in 6 months.

hubspotutk

• This cookie keeps track of a visitor’s identity. It is passed to HubSpot on form submission and used when deduplicating contacts.
• It contains an opaque GUID to represent the current visitor.
• It expires in 6 months.

__hssc

• This cookie keeps track of sessions.
• This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
• It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
• It expires in 30 minutes.

__hssrc

• Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.
• If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
• It contains the value “1” when present.
• It expires at the end of the session.

If you are logged in to HubSpot, HubSpot will set additional authentication cookies. Learn more about cookies set in the HubSpot product. You can also see whether a contact accepted these cookies in their timeline.

Functionality cookies

Chatflow cookie

This is the cookie used for the chatbot tool. If you’re a visitor, this allows you to chat with a representative on the site.

messagesUtk

• This cookie is used to recognise visitors who chat via the chatflows tool. If you leave the site before you’re added as a contact, this cookie is associated with your browser.
• With the Consent to collect chat cookies setting turned on:
  • If you later return to the site in the same cookied browser, the chatflows tool will load your conversation history.
  • The messagesUtk cookie will be treated as a necessary cookie.

• When the Consent to collect chat cookies setting is turned off, the messagesUtk cookie is controlled by the Consent to process setting in the chatflow.
• This cookie will be specific to a subdomain and will not carry over to other subdomains. For example, the cookie dropped for info.extradigital.co.uk will not apply to the visitor when they visit www.extradigital.co.uk, and vice versa.
• It contains an opaque GUID to represent the current chat user.
• It expires after 6 months.